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What is divergence?We are a service for people looking for support with issues relating to neurodevelopmental disorders. We set up our service so that we can do things differently and we are passionate about delivering good quality care that is different.
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What do you offer?Our Community offers links to support and information that has been checked and verified by our clinical staff. We have a smartphone app, which links you into the peer support network and much more besides to help guide you. We are developing local services provided in person to help people navigate their care and courses both online and in person to develop your skills in managing ADHD. Our Clinic offers an initial "Foundation" assessment which outlines what help we think you may benefit from and also makes recommendations about how to access that help, either with us or from other providers. We give you the information you need to decide what the best way to meet your needs is given what services are available to you. We can go on to diagnose Autism and Attention deficit Hyperactivity Disorder as well as prescribe medications if necessary.
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Where are you based?We are based in the North East of England. We don't offer any face to face appointments at present but in the long term are looking to establish clinics close to most places in the North East and Cumbria.
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How do I pay?We have tried to make our pricing as transparent and fair as we can. We ask for payment in advance of any appointment. If we undertake further work outside of this billing system we will discuss this with you. We do not agree that everyone should pay the same for their assessment. We think that it is more fair to charge for the work we do and our billing is built around exactly that principle, paying only for what you use. You can pay by card online and if this is not convenient for you we will be happy to discuss alternative methods. If you are having difficulties with payments because your circumstances have changed we encourage you to talk with us so that we can look at ways to help with this. If you are working to a budget then we can work with that so that the costs are kept within your budget. This may mean it takes longer but we will always be transparent about costs. We can also guide you on medication costs which can vary a lot, depending on the treatments you choose.
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How much does it cost?Our initial assessment takes an hour and this will outline our initial thoughts about what could be done to help with the challenges you face and also where you may build on your existing strengths. That may be assessing for a specific diagnosis and arranging treatment, but it may be a range of other supports that could help. Please see our services and billing page.
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Can I access you using my NHS "Right to Choose"We are not a Right to Choose provider. We do not take NHS contracts at present. You have the right to choose a private provider using NHS funding and we are open to transferring to such a provider when that referral is accepted if you want to get started with us first. You should think carefully about who you choose to provide your care. It is your right to choose who you want but do check out reviews and what people say about any provider, including us, before making a choice. Services are not all the same.
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Can I contact you outside of appointments?We welcome contact between appointments. Often there are questions that come up and they need to be answered long before the next planned appointment. Sometimes people need advice and guidance and we would encourage people to keep in contact with the service. We will always give advice about the most cost effective way of you getting the help that you need.
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Why have I not heard back from divergence by email?To ensure that you receive emails from me directly to your inbox, please add my email address to your email provider’s whitelist or safe senders list. Here are some instructions on how to add an email address to your safe senders list in Gmail, Outlook and Yahoo: Gmail: Create a filter to tell Google to whitelist email from a domain. Click the cog icon in the top-right corner, and then Settings. Click on Filters and then Create a new filter. Either enter the domain of the email you want to whitelist in the From field or enter the email address you want to whitelist in the To field. Click Create filter and then select Never send it to Spam. Outlook: Go to Home tab > Junk > Junk E-mail Options > Safe Senders tab > Add > enter the email address or domain you want to add > OK. Yahoo: Click on the gear icon in the top-right corner of your inbox and select Settings. Click on Filters and then Add new filters. Enter a name for your filter and specify the criteria for emails you want to whitelist. In the “Then move the message to this folder” section, select Inbox.
How do you protect my privacy?
We are regulated by the Care Quality Commission who have clear standards that any health and social care provider must meet. We use "Semble" as our records system and they are continually working to ensure that the highest standards of data security are maintained.
What are your Terms and Conditions of Service?
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