(Shared on the local group, thought to stick it here after!)
Hi all, this could be a fun/sideways one... Do we have collective experience of Chillio? It's a "support platform" aimed at helping ND folks get stuff done, regulate, blah blah. I signed up on the website for a reduced price trial back in January, thinking I'd get something out of it. I of course forgot to use it much, didn't really engage with it and left it at that to think about it another day. A couple of weeks ago I had a charge for the full year - as was "agreed" to by signing up. The trouble I'm having is that for a platform openly aimed at supporting ways to manage ADHD, there was no kind of correspondence from them to even remind me of its existence from the beginning, no update emails, nothing. Not courtesy, nevermind accommodation. Their suggestion was that I should have set a reminder to cancel. Haven't we all heard that 1000 times? I wasn't even sure how to cancel until after the fact, seemingly an email to them rather than through the app/website. They've offered a 30% reduction as a gesture. Looking for some hive support, as to if I should take it further and sass at them, or just accept their (probably well rehearsed) offer and chalk it to being another ND tax. Thanks! L
By way of an update .... I laid it on adequately and had this response:
"I want to be fully transparent with you and reiterate that, as stated in our Terms of Use: “The fees you have paid for the Services are non-refundable, except as otherwise stated in this Policy or required by applicable law.”
That said, I have personally taken another close look at your case and tried to find any possible way to improve the outcome for you within my limits. I genuinely wish I could go further here, as I truly want to support you as best as I can.
As a result of this review, I’m able to offer a 50% partial refund as an improved resolution. Please let me know if this would be acceptable for you."